ABODONIA.VERSE / THE ENGINEER BEHIND EVERY WORLD

MOHAMED ABODONIA

Senior Application Support Engineer

ONE ENGINEER.DIFFERENTUNIVERSES.

Different technologies. Same ownership.

I step into unfamiliar problems, learn what the work demands, and take ownership—from building solutions to helping teams move forward.

EXPLORE MY WORK DOWNLOAD RESUME

ONE IDENTITY / THREE ENTRY POINTS

UNIVERSE 01 / Production

Follow the signal.

Investigate the incident. Connect logs, metrics and application behavior. Help the team move from symptoms to resolution.

Comic portrait of Mohamed Abodonia in a black jacket with arms crossed, looking confident and attentive. — SAME ENGINEER.EVERY UNIVERSE.

Application Support / Observability / Root Cause Analysis

Production support experience

Original illustrative scenes · explore the real work above.

SUPPORT · SOFTWARE · OBSERVABILITY · DATA · AUTOMATION

01 / PROFESSIONAL EXPERIENCE

MISSIONS.

Experience

Different contexts. Shared ownership. The experience behind the engineering worlds.

Cyshield CURRENT MISSION

Senior Support Engineer

Jan 2026 — Present

Production reliability, complex troubleshooting, observability and technical problem-solving.

Core responsibilities

Lead production investigations across applications, APIs, microservices, middleware, databases and infrastructure.
Perform root cause analysis using logs, system metrics, API analysis and SQL/PostgreSQL.
Build Grafana dashboards, alerts, monitoring solutions and internal operational tools.
Lead migrations across transformation, validation, reconciliation, batch processing, concurrency and performance tuning.
Collaborate across engineering teams during critical incidents and deliver technical training and knowledge transfer.

L2/L3 support
Grafana
Loki
Prometheus
PostgreSQL
Python
Kubernetes
Data migration

Cyshield

Support Engineer

Sep 2023 — Jan 2026

Application and production support for business-critical platforms.

Core responsibilities

Investigate application, API, middleware, database and infrastructure issues.
Analyze logs, SQL queries, API behavior and system metrics to identify root causes.
Develop Python/SQL scripts, reports and tools to automate operational tasks.
Support deployments, production changes and post-release validation.

APIs
Microservices
SQL
Grafana
Loki
Prometheus
Kibana
ELK
Python

_VOIS

AI & Automation Engineer

Jul 2021 — Oct 2023

Enterprise automation from requirements and design to deployment and production support.

Core responsibilities

Develop business process automation using UiPath, Node.js, Python, C# and VB.
Integrate workflows with external services and AWS Lambda functions.
Translate requirements into technical designs with business analysts and solution architects.
Perform unit/integration testing and support DEV, UAT and Production deployments.
Build Kibana dashboards and analytics logs; provide production troubleshooting, hypercare and knowledge transfer.

UiPath
Node.js
Python
C#
VB
AWS Lambda
Kibana

Earlier chapters

Back Office Agent
Delivery Hero
Jul 2019 — May 2020
Back-office operations and operational case resolution.
Internship Trainee
IBM
Jul 2018 — Aug 2018
Wordpress Developer
Dozzan
Jun 2017 — Sep 2017

02 / PROJECTS & CASE STUDIES

THE LAB.

Selected projects

Explore the problem, the approach and the engineering decisions behind each project.

3 case studies

ABODONIA.VERSE / DataISSUE 01

SQL → PostgreSQL Migration

A Python console for mapping, transforming and monitoring a large SQL-to-PostgreSQL migration.

Python
SQL
PostgreSQL

CONNECTED WORLDSDataSoftware

READ CASE STUDY

ABODONIA.VERSE / AIISSUE 02

SA7BY Voice Assistant

An Android graduation project that turns Egyptian-dialect voice commands into device actions.

TensorFlow
Android
Google Speech Recognition API
Retrofit

CONNECTED WORLDSSoftware

READ CASE STUDY

ABODONIA.VERSE / AutomationISSUE 03

Deployment Platform

An operator console for deployment workflows, infrastructure visibility and controlled access.

React
TypeScript
Python
FastAPI

CONNECTED WORLDSSoftwareProduction

READ CASE STUDY

03 / SKILLS & CAPABILITIES

MY POWERS.

Skills

Five capabilities. One engineer. The skills I bring together as the work demands.

CAPABILITY / 01

The Troubleshooter

Follow the evidence from the first symptom to the root cause.

Inside the toolkit

L2/L3 application and production support
Incident investigation and root cause analysis
API, microservice and middleware troubleshooting
Cross-team incident resolution and post-release validation

CAPABILITY / 02

The Observer

Turn logs and metrics into a clearer picture of application behavior.

Inside the toolkit

Monitoring, log analysis and alerting
Grafana dashboards and proactive issue detection
Performance investigation and operational health monitoring

CAPABILITY / 03

The Architect

Bring a software engineering perspective to production problems.

Inside the toolkit

Software development and internal engineering tools
APIs, microservices and middleware
Technical recommendations across code, databases and performance
Collaboration with development and platform teams

CAPABILITY / 04

The AI Operator

Use automation and AI-assisted development to make engineering work smarter.

Inside the toolkit

Prompt engineering and AI-assisted problem solving
Operational scripts and engineering automation
Enterprise automation delivery, testing and production support

CAPABILITY / 05

The Data Guardian

Understand the data, validate the transformation, and investigate the result.

Inside the toolkit

SQL and PostgreSQL analysis
Data transformation, validation and reconciliation
Migration batch processing, concurrency and performance tuning
Operational reports and data-related tooling

04 / ABOUT THE ENGINEER

ORIGIN STORY.

About

THE SHORT VERSION

Follow the evidence.

As a Senior Application Support Engineer, I support business-critical applications and solve complex production problems across APIs, microservices, databases, middleware, and infrastructure.

Support, software, observability, data and automation are different expressions of the same engineering mindset. I adapt to the task, connect the right skills and help lead the work forward.